Technology Expense Management is a service that aims to provide enterprises with greater visibility into their technology assets and services, while reducing areas of inefficiency in order to gain cost savings. The term technology expense management includes an organization’s entire technology asset lifecycle, from landline to wireless to cloud to data. Controlling and tracking these assets is achieved by managing contracts, bill payment, inventory assets, and invoices.

A technology expense management solution that provides the highest level of business value must also feature sourcing advisory services as a critical component:

  • Strategic buying that minimizes cost, mitigates risk, and provides customer flexibility is the cornerstone of a high-performing spend management practice. Mistakes in the procurement process can’t be fixed by bill validation, inventory management, and reporting.

The Business Value of Technology Expense Management

Today’s technology expense management encompasses areas of the CIO’s budget that exceed traditional network services spend. Voice, data, and wireless comprise a substantial amount of infrastructure spend, but the modern IT shop has also embraced infrastructure-as-a-service (IaaS), software-as-a-service (SaaS), and platform-as-a-service (PaaS) on a large scale. It is essential that your technology expense management provider has the ability to capture this vendor spend, whether it is AWS, Azure, Salesforce, Concur, etc., and give you a 360-degree view of your IT expense base.

PES presents data from a top-down view at the contract level. This approach to data analysis allows customers to understand their spend at an actionable level.

Why the Right Technology Expense Management Firm Matters

  • Many buyers ultimately confuse “invoice processing shops” with actual spend management solution providers. The value propositions are drastically different – the former is essentially AP outsourcing and belongs in the accounting/finance BPO space and the latter is strategic and profit-centered.

So whether you call it Communication Lifecycle Management (CLM), Telecom Expense Management (TEM), or Technology Expense Management, the bottom line is this: every company needs a combination of advanced software technology and value-added professional services. Profit Enhancement Services, for example, captures relevant spend data at a granular level, analyzes it with savvy and efficiency, and executes to provide business value that drives process and cost improvements.

Why Technology Expense Management with Profit Enhancement is Different
Most TEM providers are professional services organizations, first and foremost, and are not authentic software technology plays. PES is the only spend management provider that utilizes true, market-leading SaaS platforms, including one supported by the IT world’s foremost enterprise software player – ServiceNow.

By combining this multi-platform strategy with our industry-leading 27 years of experience and veteran professional services staff, Profit Enhancement is the only technology expense management firm to offer you a contractually-guaranteed ROI.

  1. Customization: Is your enterprise heavily inventory-centric? Is contract management and tracking your biggest pain point? Are your allocation needs highly sophisticated? Different scenarios fit in with different strengths and weaknesses of software systems. Our expertise allows us to match needs to platforms and ensure the best outcomes for clients.
  2. Risk Minimization: When a provider delivers a proprietary-based technology solution the client is held hostage to that company’s development roadmap, financial ability to invest in R&D to stay current, and assumes the risk of a very high conversion cost if they want to end the relationship. The Profit Enhancement model avoids these negative outcomes altogether.
  3. Advanced Capabilities: We utilize platforms that feature robotic process automation (RPA), global spend capture capabilities, wireless optimization routines, customized vendor provisioning workflows, and boutique business intelligence features.